Delivery areas
KUGOATS delivers to the areas offered at checkout. If your area is not listed, delivery is not currently available there, and you may be able to collect from a branch that accepts pickups instead.
Some areas have a minimum order. If your basket is below it, checkout tells you how much more to add before you can continue.
Delivery timing
Delivery orders are sent as soon as possible; checkout does not offer a choice of delivery day or time. Your order is sent from the KUGOATS shop that serves your area when it holds every item in your basket and opens within the next 24 hours. Otherwise it is sent from our warehouse, or from another shop that holds everything — checkout names where it ships from.
If no location holds every item in your basket, checkout shows that delivery is not available right now. You can change your basket, try again later or choose pickup.
An order is prepared only after it has been accepted, and its status can be followed on the Track your order page.
Delivery charges
The delivery charge for your area is shown at checkout and in the order summary before you confirm. Pickup has no delivery charge. The total shown before confirmation is the amount that applies to that order.
Pickup from a branch
Branches that accept pickups are offered at checkout and listed on Our branches with directions. When you choose a branch, checkout shows its pickup hours; please collect your order within them. If a branch has not published its pickup hours, KUGOATS confirms the collection time using your mobile number.
Receiving your order
Please make sure someone can receive the order and refrigerate it straight away. If you will not be available, contact KUGOATS as early as possible through the Contact page.