Fresh products
Because dairy is perishable, products cannot be returned after delivery except where there is a quality defect or an error in the order.
Reporting a problem
Contact KUGOATS as soon as possible through the Contact page if an order is missing, damaged, incorrect, or appears unsafe to consume.
When you get in touch, please include:
- Your order number.
- A photo of the product, including the label with its batch code and use-by date.
- A short description of the problem.
Replacement or refund
KUGOATS reviews each report against the order record and the condition of the goods, and will offer a replacement or a refund where the problem is confirmed. Nothing in this policy limits a right that cannot lawfully be limited under Kuwait law.
Changes and cancellations before delivery
Orders move quickly into preparation. Whether an order can still be changed or cancelled depends on its production, packing and dispatch status, so contact KUGOATS as early as possible. Subscription deliveries follow the Subscription policy.